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Water and Wastewater

Central Elgin now offers residents an Online Portal to access their utility billing and property tax information. View instructions on setting up your portal account here.

The Municipality of Central Elgin regulates municipal water and wastewater systems and rates through the Water and Wastewater User Fee and Charges By-law.

Central Elgin provides residents with monthly water bills, to understand your bill better please view the 'Understanding Your Bill' PDF.

E-Billing

Are you interested in receiving your utility bill by email? You can have it sent directly to your inbox by filling out the email billing request form below.

Sign Up for E-Billing

Payment and Account Changes

You are required to pay your water/wastewater bill by the due date.

To update your account information fill out the form.

Update Account Information

Payment Options

When paying online or by phone through your bank, It is recommended to pay at least 3 business days before the due date. Most banks can schedule payments ahead of time. The payee name can vary depending on the bank.

Here are just a few samples from some popular bank providers:

  • RBC - Central Elgin (Municipality) Water
  • CIBC - Central Elgin (Munc. of) Water
  • TD - Central Elgin Water
  • BMO - Central Elgin, Municipality of, Water

Use your 12-digit water account number as the account number. Do not leave any spaces or decimal point between the numbers. Contact your bank for assistance.

Using this plan Central Elgin automatically withdraws the amount of your water bill from your bank account. You will still receive a bill with the due date and total amount to be withdrawn.

Pre-Authorized Payment Online Form

Change or Cancel Pre-Authorized Payment Plan

Change/Cancel Pre-Authorized Payments

By mail to the municipal office (cheques only)

  • Write your water account number on the back of a cheque (payable to the Central Elgin)
  • Include the top portion of your invoice
  • Include a self-addressed, stamped envelope if you would like a receipt

Moving

Welcome to Central Elgin! New residents coming to the municipality will want to set up both:
  • Water account
  • Property tax account (property tax accounts are usually generated by the lawyers paperwork)

All other utilities, such as gas and hydro, are done through outside companies.

Create An Account

Residents leaving the municipality will want to submit their closing dates to both the water and property tax departments:
  • Water account
  • Property tax account (property tax accounts are usually generated by the lawyers paperwork)

All other utilities, such as gas and hydro, are done through outside companies.

Close An Account

Rates and Services

All of Central Elgin's residents have access to clean, dependable water. Water and wastewater operations, as well as infrastructure, are essential for maintaining this. Operating and infrastructure replacement costs are factored into the rates.

Base Charge

The base charge is billed when you are connected to the water system.

Residential houses have a water base charge of $32.31.

Consumption Charge

This charge is based on the amount of water you use, as measured by the water meter.

The consumption rate for 2026 is $3.24 per cubic metre of water used.


Base Charge

The base charge is based on the size of your wastewater connection.

Residential houses have a wastewater base charge of $44.17

Consumption Charge

The consumption rate for 2026 is $2.99 per cubic metre of water used.

The current Water and Wastewater Rate Study forms the utility rates.

The study delivers a long-term water and wastewater financial recovery plan.

Water FAQ

When discussing water/wastewater many thoughts and questions come up! You're not alone, and Central Elgin is here to help with any questions you have big or small!

Take a look below at common questions that come up. For any other inquires please call one of the utility billing coordinators, as they would be happy to assist you.

Each month you are invoiced for standard base charges as well as consumption charges based on actual reads from your previous month usage.

Base charges cover administration, capital costs, debt repayment, water treatment, distribution, the purchase of water from the water boards and regulatory compliance.

Invoices are comprised of two amounts, base charges, which are the same amount monthly for all residents and consumption. If you use the same amount of consumption (measured per cubic meter) month to month, your invoice is likely to remain the same. It is not unusual to see a household use close to the same amount of water each month when following the same routine each month.

Higher consumption could indicate a leak in your home. The most common leaks are toilets, faucets, sprinkler systems & water softeners. Residents are responsible for maintenance and repairs of these items.

To learn more about checking for leaks in your home please visit our Checking for Leaks page or our Conservation Tips page

Yes - the rates apply to all residents of the Municipality of Central Elgin on municipal water services.

Contact Us

City Hall
123 Conestoga Drive
Glasgow G1 5QH

111-222-3333
mail@example.com

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